Frequently asked questions

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  • NAROČILA IN INFORMACIJE
    +386 31 296 924
    info@mersteel.eu

    FAQ

    What is the shipping cost?
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    For our regular customers, we deliver the material according to the contract to the customer free of charge (CPT parity) for all orders over 2.5t. In the case of a smaller order, we charge the transport for delivery in accordance with the transport price list, but not less than €35.
    Do you also deliver outside of Slovenia?
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    Slovenia is an excellent starting point for deliveries throughout Europe, mainly due to the good connection with the port of Koper, from where deliveries come to our Steel Service Center and then on to European plants. We have an industrial railway track and the possibility of delivery by rail.
    Who can do business with us?
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    Only legal entities (companies, organizations, institutions) can do business with us. We do not do business with natural persons. Our offer and services are intended exclusively for companies that need quality materials and solutions for their business.
    How is the delivery of our products to customers?
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    We deliver anywhere in Slovenia with our contracted carriers using transport lines that are known in advance. For all orders until 11 a.m. on the current day, they are delivered by the next transport line, possibly the next day. The lines are constant and reliable, so you can always predict the delivery date based on the order placed.
    What does your sales program cover?
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    The sales program of our company represents around 7,000 metallurgical products. The rich assortment ensures that the choice and quality of the products are worthy of the trust and attention of our customers. Quality products, equipped with appropriate documentation, favorable prices and taking into account the special needs and wishes of customers are our guide when creating the offer. In addition to wholesale activity, we also develop a wide range of finishing services.
    In which field does Mersteel operate?
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    Our company is a leading provider of metallurgical products and services in Slovenia. The company follows high standards of business quality, developed on the basis of 115 years of experience in the field of metallurgical activity. With knowledge, experience and a wide range of finishing services, we are able to satisfy a wide range of needs of our partners.
    How does Mersteel ensure quality and traceability?
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    We guarantee quality and traceability with the ISO 9001 standard, we are gradually introducing the demanding TS16949.
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